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Frequently asked questions

Check in and out arrangements

Check in 4pm and checkout 10am. You can usually get in a bit earlier to decorate but housekeeping may be ongoing 


Keysafe code will be given to you around 5 days before arrival for self check in. 

Parking

There is plenty on street parking although after 2 cars you'll need to park on street around corner 

Timings for catering and spa treatments for weekend groups

This is set out on the website. 

Do I need to pick treatments before arrival and can pregnant ladies have treatments?

No we just need your numbers . We can usually adapt treatments for pregnant ladies 

What AV equipment do you have?

We have an Alexa and 2 bluetooth speakers, cinema screen, television and PS4. 

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What do I need to bring?

Not much.  We have handwashing in all bathrooms as well as shower gel, shampoo and hair conditioner. Washing up liquid, dishwasher tablets are there too but it doesn't do any harm to bring more incase you run out or previous guests use mroe than planned.  Although we supply bath towel we recommend you bring more for hot tub. Please bring your own hair dryer and straighteners there is only one provided are in the queeens landing thermal suite.


How many can you sleep and what facilities are shared?

Up to 26 and when you book exclusive use nothing is shared with anyone else. It's all Yours... 


Individual rooms are available midweek and when we don't have exclusive use.

Do you cater for gluten free and vegan?

Yes of course.  Please let us know exact requirements beforehand.  As we cook fresh, some dishes are more challenging to adapt than others so we may have less choice for the person.

Any pubs nearby? Takeaways?

Yes the black bull is a short stroll away and does nice meals too.  The bowling club is also an option and drinks are super cheap there.  There is an Indian takeaway a few steps from venue that also does pizzas, kebabs and munchie boxes. You can order in via Food Hub.

Do we have access to kitchen facilities?

Yes. 



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